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  • Contains 4 Component(s) Includes Multiple Live Events. The next is on 09/19/2025 at 2:00 PM (EDT)

    Keep up with the rapidly-evolving solar fraud and door-to-door practice landscape by joining NACA's free monthly Solar Fraud Conversation!

    Keep up with the rapidly-evolving solar fraud and door-to-door practice landscape by joining NACA's free monthly Solar Fraud Conversation! Get input on tricky specifics of your case, hear about the challenges and successes others have experienced, and more. Led by an experienced practitioner, conversations are open and unrecorded to facilitate as free a discussion as possible. Speaking of free, that’s exactly how much you have to pay to attend!

    Robert Treinan

    Rob Treinen is a father, husband, skateboarder, and consumer protection lawyer. He loves all these roles.  He loves living in Albuquerque, NM. He has been a consumer protection lawyer his whole career, starting at New Mexico Legal Aid in 1999, and now running his own one-attorney firm. 

    John O'Neal

    O'Neal Law Office

    John O’Neal represents persons across North Carolina in matters of auto fraud, solar fraud, unfair/harassing debt collection, credit reporting issues, illegal repossessions, and various other civil matters. John was a founding member and chair of the Consumer Areas of Practice Section of the North Carolina Advocates of Justice (formerly NCATL) and has provided seminars, resources, and advice to countless lawyers and consumers across North Carolina. John is a proud alumnus of the University of North Carolina at Greensboro and the UNC School of Law.

  • Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/17/2025 at 2:00 PM (EDT)

    For busy attorneys who want to become substantially or partially active in their respective state’s lawmaking, this presentation will provide an overview of how to get started, who to engage with, what to expect from the process, who and what to watch out for, and how to evaluate your progress.

    When it comes to making and defending strong consumer protections, much of the attention has moved from the federal government to state legislatures. For busy attorneys who want to become substantially or partially active in their respective state’s lawmaking, this presentation will provide an overview of how to get started, who to engage with, what to expect from the process, who and what to watch out for, and how to evaluate your progress. Hear from consumer attorneys and advocates who have conquered the legislative process in their red and blue (and in larger and smaller) states.


    What You Will Learn

    • Factors to consider before starting the quest to lobby your state legislature
    • A general overview of the varying states’ legislative processes
    • Critical action items before and after a bill is introduced, including identifying key players
    • Critical steps to take to successfully oppose a harmful bill.

    Lynne Drysdale

    Lynn Drysdale is Division Chief of the Consumer Advocacy & Litigation Unit at Jacksonville Area Legal Aid, where she has worked since 1988. Over her career, she has represented consumers in individual and class actions related to consumer protection, including cases involving residential mortgage lending, servicing, and foreclosure. She regularly engages in legislative advocacy on these and other subjects, testifying annually before the Florida legislature as well as twice before Congress. Ms. Drysdale is also a prodigious legal educator, regularly serving as a trainer for organizations including the National Consumer Law Center and the National Association of Consumer Advocates. She also taught a course on consumer law at the University of Florida College of Law for over ten years. She was Chair of the Mortgage and Small Business Lending Markets subcommittee of the Consumer Advisory Board of the Consumer Financial Protection Bureau until fired by President Trump in his first term. She received her J.D. from the University of Florida College of Law.

    Rosemary Shahan

    Rosemary Shahan is the president and founder of Consumers for Auto Reliability and Safety (CARS). CARS is widely recognized as one of the nation's leading pro-consumer advocacy groups. CARS has spearheaded enactment of many landmark measures to improve protections for new and used car buyers and enhance auto safety, in California and nationally. CARS is also on the forefront in working to preserve access to justice. Rosemary has been repeatedly invited to testify before Congress, and is widely quoted by major news organizations. She has received numerous awards, including from the Consumer Federation of America, National Consumer Law Center, and the National Association of Consumer Advocates. Recent legislative victories:  Leading successful efforts in multiple states to defeat car dealer “license to kill” legislation that would have allowed car dealers to get away with selling hazardous unrepaired recalled cars that maim or kill people. On the brink of passage: Leading efforts in California to support enactment of the nation’s most sweeping overhaul of car buying practices, including a first-in-the-nation 3-day cooling off period for used car buyers.

    Young Walgenkim

    Young Walgenkim is an attorney in Salem, Oregon specializing in auto fraud, and he is a member of NACA’s board. His passion for consumer rights began at a young age as he witnessed his immigrant parents fall victim to financial exploitation by unscrupulous businesses. Since opening his firm after law school, Young has devoted his practice to righting wrongs perpetuated by car dealers on all fronts. In 2019, Young’s advocacy steered a bill through the Oregon legislature that provides attorney fee awards for consumers in vehicle title violation claims. In 2021, he navigated legislation that requires Oregon courts to reward attorneys who promote access to justice in fee hearings. This year, Young was instrumental in passing an amendment to significantly improve Oregon's Yo-Yo statute. 

  • Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/10/2025 at 2:00 PM (EDT)

    This webinar will cover recent efforts to chip away at forced arbitration, and how to replicate these creative strategies at the state level to fight back against this often harsh and unjust process.

    Forced arbitration clauses, ubiquitous in consumer contracts, can only be eliminated outright via federal law. Advocacy campaigns to restrict the practice are ongoing and have been successful so far in banning the practice for narrow legal claims and specific populations. While the Federal Arbitration Act looms, state policies have been enacted to tackle injustices borne out of the restrictive contract terms. For example, the chronic nonpayment of arbitration fees by corporate defendants has long delayed and denied justice for consumers seeking accountability. State law has sought to change that. 

    This webinar will cover recent efforts to chip away at forced arbitration, and how to replicate these creative strategies at the state level to fight back against this often harsh and unjust process. 

    What You Will Learn

    • What California’s state law (and its high court’s preemption analysis) could mean for other states’ policymaking on arbitration. 
    • How a lawsuit against AAA could spur a positive change in the forced arbitration system, or encourage better practices.
    • What factors and tactics to consider when seeking arbitration-related policy changes in your state

    David Chami

    Managing Partner

    Consumer Justice Law Firm

    David Chami is the Co-Founder and Managing Partner for Consumer Justice Law Firm with approximately 30 lawyers licensed to practice in 35 states.  David's firm primarily handles cases under the Fair Credit Reporting Act and other adjacent consumer protection statutes.  David has been involved in thousands of consumer protection lawsuits and nearly a thousand cases that have been filed in Arbitration over the past 10 years.  David's firm recently filed an anti-trust lawsuit against AAA arguing that its business model has created barriers to entry for competitors and has resulted in a forum which prevents the administration of justice rather than simply making it more efficient. 

    Hannah Kieschnick

    Hannah Kieschnick is a senior staff attorney on the Access to Justice Project at Public Justice, a national public interest advocacy organization that specializes in precedent-setting, socially significant civil litigation. Hannah litigates high-impact appeals across the country involving access to justice, including forced arbitration. She also regularly speaks at national conferences on topics such as arbitration and class certification. Along with co-counsel, Public Justice filed an amicus brief in Hohenshelt v. Superior Court, a recent case in the California Supreme Court that upheld the constitutionality of a state law addressing company's failures to pay arbitration fees. 

    Christine Chen Zinner

    Christine Chen Zinner is the Federal Research and Advocacy Director at the Alliance for Justice, working to build a rights-expansive federal judiciary that is both demographically and professionally diverse. She began her consumer advocacy journey as the 2006 Esther Peterson Fellow at Consumer Reports and since then, has continued working on proposals to protect consumer rights, increase corporate accountability and end forced arbitration. While at the American Association for Justice, Christine was part of the team that helped pass the Speak Out Act, a federal law that prohibits the enforcement of non-disclosure agreements stemming from instances of sexual assault and harassment. Christine has also led several consumer financial justice initiatives to help build an equitable financial system that serves everyday people and not just billionaires and the powerful few. She has appeared as a consumer policy expert on NPR’s Morning Edition, and has been quoted in a number of media outlets, including the NY Times, USA Today, the Washington Post, the Los Angeles Times, MSNBC, Bloomberg, the Guardian, and the American Banker.

    Christine Hines

    Legislative Director

    NACA

    Christine Hines is Legislative Director at the National Association of Consumer Advocates (NACA), where she advocates on consumer protection issues, including financial services, auto fraud, and access to justice, which covers the ongoing fight to end forced arbitration in consumer and worker contracts. Before joining NACA, she was Consumer and Civil Justice Counsel at Public Citizen for seven years. Previously, she practiced law briefly before moving into consumer protection policy advocacy.

  • Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/02/2025 at 2:00 PM (EDT)

    If you are investigating and/or litigating FCRA cases against some or all of the main players in the tenant screening world you need to understand how to effectively issue spot and conduct discovery to increase your settlement leverage, prevail on your claims at summary judgement, and ultimately win at trial.

    As the criminal justice system comes under scrutiny, our national reckoning should include reining in the outsize influence that police and courts wield in the lives of millions of people outside the formal legal system. Records created by police and prosecutors are routinely accessed in tenant screening background checks — and regularly used to discriminate against millions of Americans seeking both jobs and apartments. But employment and tenant screening background check reports don’t necessarily provide an accurate portrayal of a person’s past. Employment and tenant screening CRAs routinely mismatch people, omit crucial information about a case, provide misleading information, and misclassify offenses when preparing consumer reports in the form of employment and tenant screening background checks.  


    Meanwhile, an increasing number of American consumers cannot afford to purchase a home and, therefore, must rent. Landlords are leveraging technology and data to make more informed decisions, leading to more comprehensive tenant screening processes, including comprehensive background checks. This includes checking credit history, criminal and civil records, and rental history. Trying to apply for and obtain affordable housing is tough enough, the last thing prospective tenants need is inaccurate criminal or civil record information showing up in their tenant screening background check reports.

    If you are investigating and/or litigating FCRA cases against some or all of the main players in the tenant screening world (such as, TURSS, RentGrow, First Advantage, AppFolio, and On-Site/RealPage) you need to understand how to effectively issue spot and conduct discovery to increase your settlement leverage, prevail on your claims at summary judgement, and ultimately win at trial. 

    What You Will Learn:
    •    How to properly issue-spot when handling tenant screening leads and what facts must be present to have an FCRA claim worth pursuing
    •    How to ensure that your client’s case/claims are ripe before filing/pursuing litigation 
    •    How to identify the critical documents you need in discovery to prove and win your case
    •    How to gain leverage through discovery to increase the overall value of your case

    Hans Lodge

    Senior Counsel

    Berger & Montague, P.C.

    Hans Lodge is a zealous advocate and is dedicated to protecting the rights of consumers in and out of court. Mr. Lodge assists consumers who have been denied jobs or housing due to inaccurate criminal and civil record history reporting in their employment screening and tenant screening background check reports. Mr. Lodge also assists consumers who have been denied credit due to inaccurate information reporting in their credit reports and have suffered harm due to unlawful debt collection behavior. Mr. Lodge primarily focuses his practice on claims brought under the FCRA on behalf of consumers against CRAs, which include Equifax, Experian, and Trans Union and various employment and tenant screening CRAs. Prior to joining Berger Montague PC, Mr. Lodge combined his passions for fighting for the little guy and oral advocacy by representing consumers in individual and class action litigation where he held businesses, banks, background check companies, credit bureaus, and debt collectors accountable for illegal practices.

  • Contains 7 Component(s) Includes Multiple Live Events. The next is on 08/28/2025 at 1:00 PM (EDT)

    Join us for an online discussion with NACA attorneys on the latest trends in consumer law.

    Join us for an online discussion with NACA attorneys on the latest trends in consumer law.

  • Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 08/27/2025 at 2:00 PM (EDT)

    Stacy Bardo and Angie Robertson will be available for an online question and answer session on all topics related to determining viable FDCPA claims or defenses.

    Do you have an FDCPA practice, or are you considering adding FDCPA to your practice areas? Want to get help with spotting, valuing or litigating your FDCPA cases? Interested in getting feedback from one of the most experienced FDCPA attorneys in the consumer law community? Stacy Bardo and Angie Robertson will be available for an online question and answer session on all topics related to determining viable FDCPA claims or defenses.

    NACA is continuing its webinar series entitled Ask the Expert. This series will include an hour-long online question and answer session with leading attorneys in the field. We welcome questions in advance. Please note there will be no written materials associated with this webinar, so there will be no CLEs awarded for attendance. Please send questions to training@consumeradvocates.org.

    Stacy Bardo

    Founder

    Bardo Law, P.C.

    Stacy Bardo has dedicated her law practice for the last 20+ years to the protection of everyday people. Based in Chicago, Stacy files suits for consumers who have been the victims of unlawful business practices, consumer fraud, wrongful repossessions, automobile fraud, identity theft, and false credit reporting. She has been appointed class counsel in numerous national and statewide class actions certified in IL, NY, CA, MI, MN, and WA. Stacy is a past co-chair of NACA’s Board of Directors and currently serves on the NCLC/NACA Conference Steering Committee. Stacy is a graduate of Northwestern University and Loyola University Chicago School of Law.

    Angie Robertson

    Angie Robertson is a Partner at Philipps & Philipps, Ltd. Since joining Philipps & Philipps, Ltd., in 2012, she has represented over 1,000 consumers in federal district and appellate courts, securing significant victories in Fair Debt Collection Practices Act cases. With extensive experience in class action litigation, complex discovery, and appellate briefing, Angie is dedicated to navigating complex consumer protection statutes to holding financial entities -- like debt collectors, credit reporting agencies, and banks -- accountable. In addition to her litigation work, she currently serves as the Board Co-Chair of the National Association of Consumer Advocates, actively shaping policy and legal strategies that support consumer advocates and consumer rights nationwide. Angie is a 2010 graduate of the Loyola University Chicago School of Law.

  • Contains 3 Component(s), Includes Credits

    This webinar will appeal to both private practitioners and legal service attorneys who need defenses against medical claims and want to explore counterclaims that can range from single counterclaims to possible class actions.

    Medical debt is the wild west of debt collection. Every debt collector wants in on it and consumer attorneys often find themselves without the tools to fight back.  This seminar will give you those tools so that you can both vigorously defend medical debt collection as well as go on the offensive.  


    This webinar will appeal to both private practitioners and legal service attorneys who need defenses against medical claims and want to explore counterclaims that can range from single counterclaims to possible class actions.

    Please note this session will include a one-hour webinar and a one-hour online conversation.

    What You Will Learn
    •    What the central aspects of medical debt collection are, including an explanation of the “Chargemaster,” your rights to access the hospital’s pricing schedule, and items you should be demanding in the discovery process.
    •    Which affirmative defenses will give you a fighting chance, open up discovery even where a counterclaim isn’t available, and increase your standing with regards to settlement.
    •    How to use FDCPA and UDAAP statutes to challenge the fairness of the hospital’s billing practice and the debt collector’s actions.
    •    What discovery items you should request and how they will help you defend and prosecute cases.
    •    How to follow the Center for Medicare/Medicaid Services and their ever-evolving rules for hospital billing.

    Berneta Hayes

    Berneta L. Haynes is a senior attorney who focuses on consumer energy policy and medical debt. At NCLC, she recently authored Protecting Older Adults from Surprise Medical Bills and The Racial Health and Wealth Gap: Impact of Medical Debt on Black Families. She is also a contributing author to the medical debt chapter of NCLC’s Collection Actions practice manual and NCLC’s Surviving Debt consumer guide.

    Keith Hagan

    Founder

    Hagan Law Office

    Keith Hagan is a Partner at Hofer Hagan LLP, a consumer rights and commercial litigation firm based out of Indianapolis. Aside from solar issues, he has litigated complex medical billing disputes for the last eight years as well as commercial lending issues (on the side of the little guy). Keith is a regular contributor, speaker, and panelist on issues regarding medical billing defense, FDCPA, UDAP, and other counterclaims. He is a graduate of the University of Cincinnati College of Law, Class of 2008, and the University of Kansas Class of 2001.

  • Product not yet rated Contains 3 Component(s), Includes Credits

    This webinar will teach you how to identify EFTA violations at the first client contact, separate the viable claims from the noise, and position the case for maximum recovery under both the statute and Reg E.

    Whether it’s a drained account, a Zelle scam, or a “sorry, too late to get the money back” brush-off from the bank, Electronic Fund Transfers Act (EFTA) violations are exploding—and consumer lawyers need to be ready at intake. This webinar will teach you how to identify EFTA violations at the first client contact, separate the viable claims from the noise, and position the case for maximum recovery under both the statute and Reg E.

    You’ll learn how to ask the right questions, decode confusing transaction histories, and spot red flags that banks use to deny liability. We’ll also cover how to preserve critical timing evidence, properly document the claim from the start, and avoid the traps that cause good EFTA cases to go sideways. If you’re a consumer advocate looking to add EFTA cases to your toolkit—or sharpen your existing process—this session is built for you.

    What You Will Learn:

    •    How to spot winning EFTA claims during the first client call—even when the facts seem messy
    •    What key documents, timelines, and intake questions to use that preserve Reg E protections
    •    How to identify bank blame-shifting tactics early and build your record to shut them down

    Pete Barry

    The Barry Law Office, Ltd.

    Pete Barry is a nationally recognized consumer rights attorney and the founder of The Barry Law Office, Ltd., based in Minneapolis-St. Paul. He has dedicated his career to representing consumers in cases involving illegal debt collection practices, with a particular focus on the Fair Debt Collection Practices Act (FDCPA) and the Electronic Fund Transfer Act (EFTA). Admitted to practice before numerous federal courts and the United States Supreme Court, Pete was named NACA’s Consumer Lawyer of the Year and has been selected multiple times as a Super Lawyer® by Minnesota Law & Politics. His work has been featured in the New York Times, Wall Street Journal, and on NBC, CBS, ABC, and MSNBC for his advocacy in high-profile consumer protection cases. In addition to his litigation practice, Pete is the creator of the FDCPA Boot Camp®, which has trained over a thousand attorneys in all 50 states. He also served as an adjunct professor at Mitchell Hamline School of Law, where he taught Consumer Rights Law. Pete’s contributions include mentoring new lawyers, acting as an ethics investigator, serving as a supervising attorney for disciplined attorneys, and volunteering with the U.S. District Court’s Pro Se Project. He lives in Saint Paul with his wife and daughters and continues to fight daily for the rights of consumers across the country.

  • Product not yet rated Contains 3 Component(s), Includes Credits

    Whether you're new to auto fraud litigation or a seasoned practitioner looking to refine your client screening process, this CLE offers valuable insights straight from the trenches.

    Whether you're new to auto fraud litigation or a seasoned practitioner looking to refine your client screening process, this CLE offers valuable insights straight from the trenches. Intake is often the most critical phase in an auto fraud case—done right, it can save countless hours and thousands in costs. Done wrong, it can leave you entangled in unworkable cases with little hope of recovery.
    This session is designed to be practical, candid, and interactive. Learn from real-world experience and leave with tools you can immediately implement in your practice to improve efficiency, outcomes, and client satisfaction.

    What You’ll Learn:
    •    How experienced consumer attorneys structure their auto fraud intakes
    •    What red flags to watch for early in the process
    •    How to spot strong legal claims (even when clients don’t know what went wrong)
    •    How to use practical checklists and intake questions that actually work
    •    What are common pitfalls: what hasn’t worked and why
    •    How to balance empathy with strategy when evaluating potential clients
    •    How to sign good cases and avoid the ones that will drain your time and resources

    Minal Gahlot

    Owner

    Oklahoma Consumer Law Firm

    Minal Gahlot is a private consumer protection attorney based in Oklahoma City with over a decade of experience advocating for individuals harmed by unfair and deceptive business practices. As the founder of Oklahoma Consumer Law Firm, she represents clients in a wide range of matters, including auto dealer fraud, lemon law violations, solar panel scams, wrongful repossession, credit reporting inaccuracies, abusive debt collection, and identity theft.  Minal has achieved successful outcomes for her clients through jury trials, bench verdicts, arbitration awards, and negotiated settlements. She currently serves as the Oklahoma State Chair for the National Association of Consumer Advocates and has been repeatedly recognized by 405 Magazine as a Top Attorney in Consumer Law.  A frequent speaker at both national and regional conferences, Minal is a passionate advocate for consumer rights and access to justice, dedicating time to volunteer and pro bono efforts across Oklahoma.

    Sophia Romero

    Prior to starting her own law firm, Sophia Romero worked as an of counsel attorney at Maier Gutierrez & Associates, focusing on representing individuals in consumer rights matters and personal injury litigation as well as businesses in inter-business litigation matters. Sophia has also worked with organizations like the ACLU of Nevada, where she served as its senior staff attorney, litigating numerous constitutional rights issues,  Prior to joining the ACLU, and since her 2011 admission to the bar, Sophia has litigated all types of consumer rights issues, including automobile fraud, illegal repossession, and FDCPA cases, both individually and on a class-action basis. Sophia has appeared on Good Morning America, been quoted in the New York Times, on MSNBC, and NBC Nightly News speaking on consumer issues. Sophia is also on the faculty of the Practicing Law Institute, where she helps teach: Representing the Pro Bono Client: Consumer Law Basics. Sophia is licensed to practice law in both Nevada and New Mexico. Sophia received a J.D. from Gonzaga in 2011 and a bachelor’s degree in criminal justice from New Mexico State University in 2007. When not fighting hard for her clients, Sophia enjoys reading and spending time with her family.

  • Product not yet rated Contains 3 Component(s), Includes Credits

    This introductory presentation covers how to identify and gather key documents for building Fair Credit Reporting Act cases under §§1681e(b), 1681i, and 1681s-2(b).

    Are you new to the FCRA? Do you want to know how to set up your practice so that you can be ready to file your first FCRA claim? 

    This introductory presentation covers how to identify and gather key documents for building Fair Credit Reporting Act cases under §§1681e(b), 1681i, and 1681s-2(b). It will focus on obtaining records to help clients uncover the source(s) of inaccuracies, highlight useful dispute-supporting documents, and address common pitfalls and early red flags in potential cases. 

    What You Will Learn
    •    What is the difference between a “consumer report” (AKA “credit report”) and a file disclosure (and why it matters)
    •    What are the different types of consumer reports 
    •    How to obtain copies of consumer reports and file disclosures
    •    What methods to avoid when obtaining “credit report” information
    •    What documents to use for due diligence (and as support in dispute letters)
    •    What are common “Red flags” that are almost always present in the early stages of screening a case