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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 3 Component(s) Includes a Live Web Event on 08/23/2024 at 1:00 PM (EDT)

    Keep up with the rapidly-evolving solar fraud and door-to-door practice landscape by joining NACA's free monthly Solar Fraud Conversation!

    Keep up with the rapidly-evolving solar fraud and door-to-door practice landscape by joining NACA's free monthly Solar Fraud Conversation! Get input on tricky specifics of your case, hear about the challenges and successes others have experienced, and more. Led by an experienced practitioner, conversations are open and unrecorded to facilitate as free a discussion as possible. Speaking of free, that’s exactly how much you have to pay to attend!

    Robert Treinan

    Rob Treinen is a father, husband, skateboarder, and consumer protection lawyer. He loves all these roles.  He loves living in Albuquerque, NM. He has been a consumer protection lawyer his whole career, starting at New Mexico Legal Aid in 1999, and now running his own one-attorney firm. 

    John O'Neal

    O'Neal Law Office

    John O’Neal represents persons across North Carolina in matters of auto fraud, solar fraud, unfair/harassing debt collection, credit reporting issues, illegal repossessions, and various other civil matters. John was a founding member and chair of the Consumer Areas of Practice Section of the North Carolina Advocates of Justice (formerly NCATL) and has provided seminars, resources, and advice to countless lawyers and consumers across North Carolina. John is a proud alumnus of the University of North Carolina at Greensboro and the UNC School of Law.

  • Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/01/2024 at 2:00 PM (EDT)

    This seminar is geared towards helping you to present successful arguments on why statutory additional (treble) damages should be awarded.

    Deceptive trade practices claims present a myriad of issues which can confound the practitioner and judges alike. This seminar is geared towards helping you to present successful arguments on why statutory additional (treble) damages should be awarded. You will learn the differences between the award of statutory additional damages and the award of common law damages. Importantly, you will also learn what to argue to the court regarding what is the extent and limitations of a trial judge’s discretion when considering whether to award statutory additional damages. 

    This program will focus on the recent seminal decision of the Pennsylvania Supreme Court in Dwyer v. Ameriprise. What is truly helpful about the Dwyer decision, (besides the fact that it is clearly written), is that in reaching its decision, the Pennsylvania Supreme Court analyzes various key cases from jurisdictions throughout the United States, as well as cites to helpful United States Supreme Court precedent. All practitioners who bring deceptive trade practices claims, should find this seminar to be helpful. A basic understanding of why different types of damages are awarded is helpful, but not necessary. 

    This seminar will provide valuable insight for attorneys with experience with deceptive trade practices claims and also attorneys new to this area. The level of presentation will cover the necessary background for having an advanced understanding of how to successfully present your statutory damages claims. It is suggested to read the Dwyer majority opinion and the concurrence in advance of the seminar.

    Christina Gill Roseman

    Founder

    Roseman Law Firm, PLLC

    Christina Gill Roseman, represents consumers at Roseman Law Firm, PLLC, with offices in Pittsburgh, PA and Morgantown, WV. She has successfully tried numerous cases against automobile manufacturers and dealerships. She is rated as an AV Preeminent attorney, the highest ranking, by her peers through Martindale Hubbell, has been selected as a Pennsylvania Super Lawyer for 2014, 2016, and 2017, and is NACA’s West Virginia state co-chair.

    Ken Behrend

    Attorney Kenneth R. Behrend, of the Behrend Law Group, LLC, has substantial experience in litigating consumer protection cases. He has tried around 100 jury trials and handled over 60 appellate arguments before various courts, including: the Pennsylvania Supreme Court, Superior Court, the Supreme Court of West Virginia, the United States Courts of Appeals for the 1st, 3rd, and 8th Circuits. He has also handled hundreds of arguments in  numerous State trial courts and Federal District Courts.

    Mr. Behrend has been litigating deceptive trade practices claims primarily against insurance companies since the mid 1980s. He was the first attorney in Pennsylvania to bring claims for deceptive sales practices under the Pennsylvania Unfair Trade Practices and Consumer Protection Law, 73 P.S. §201-1 et seq, against insurance companies in the landmark case of Pekular v. Eich and State Farm, 513 A.2d 427 (Pa. Super. 1986), appl. den. 533 A.2d 93 (Pa. 1987).

    Some of the other landmark decisions regarding issues related to consumer protection violations which were argued by Mr. Behrend include: (1) the consumer protection law is a strict liability statute. Thus, “the duty of compliance with the CPL [is] on commercial vendors, without regard to their intent. Without a state of mind requirement, the amended catch-all provision fairly may be characterized as a strict liability offense.” Gregg v. Ameriprise Fin., Inc., 245 A.3d 637 (Pa. 2021) Therefore, a consumer does not have to prove that a vendor intended to mislead the consumer, all that has to be shown is that the sales practice lead to a likelihood of confusion or misunderstanding or was deceptive. Id.; (2) since the legislature intended that statutory treble damages are remedial and are to be awarded in addition to common law punitive damages, a trial court’s discretion must be exercised in conformance with the legislature’s goals. Dwyer v. Ameriprise, No. 2 WAP 2023, ____ A.3d ____ (Pa. April 25, 2024); (3) a fair preponderance of the evidence standard applies to consumer protection claims, Boehm v. Riversource, 117 A.3d 308, 321 (Pa. Super. 2015), appeal denied, 126 A.3d 1281 (Pa. 2015); (4) consumer protection damages may be based upon the reasonable expectations created at the time of sale and not just the consumer’s out-of-pocket loss, Lesoon v. Metropolitan Life, 898 A.2d. 620 (Pa. Super. 2006), allocator denied, 912 A.2d 1293 (Pa. 2006); (5) a finding of a violation of the consumer protection law is not constricted by common law claims such as negligent misrepresentation and fraudulent misrepresentation, Richards v. Ameriprise, 152 A.3d 1027 (Pa. Super. 2016), allco. dnd. (Pa. 2016); (6) what is meant by the term “ascertainable loss” is broader than common law actual damages, Agliori v Metropolitan Life Ins. Co., 879 A.2d 315 (Pa. Super. 2005); (7) there is no right to jury trial for private causes of action under the consumer protection law, Fazio v. Guardian Life Ins. Co., 62 A.3d 396 (Pa. Super.2012), appeal denied, 72 A.3d 604 (Pa. 2013); (8) a justifiable reliance standard applies to consumer protection claims, Toy v. Metropolitan Life Insurance Company, 928 A.2d 186 (Pa. 2007).

  • Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 07/23/2024 at 2:00 PM (EDT)

    Our upcoming advanced webinar is designed to equip legal professionals with the expertise needed to navigate the complexities of litigation and trial after motions to dismiss.

    Are you ready to take your Real Estate Settlement Procedures Act (RESPA) litigation skills to the next level? Our upcoming advanced webinar is designed to equip legal professionals with the expertise needed to navigate the complexities of litigation and trial after motions to dismiss. Learn tips & tricks from seasoned old timers.
    Please note, this webinar is geared to intermediate and advanced attorneys with experience with the statute and an understanding of the QWR, NOE, and RFI processes.

    What You Will Learn  

    *  How to incorporate recent case law pertaining to HELOCS and RESPA into your case
    *  How to you plead and prove pattern and practice damages under RESPA...the trends and recent case law
    *  When do you need experts and if so, how do you find them


    Marc Dann

    Marc Dann is the Managing Partner of DannLawThe firm’s focus is on representing clients who have been harmed by banks, debt buyers, debt collectors and other financial predators and providing access to legal services for traditionally underserved working class and middle class Americans. Dann has fought for the rights of tens of thousands of consumers and brought class actions lawsuits on behalf of clients in both private practice and as Ohio’s Attorney General. As Ohio Attorney General, Marc Dann assembled Ohio’s Organized Crime Commission to mobilize Mortgage Fraud Task Forces in Ohio’s major cities to prosecute those engaged in mortgage fraud and predatory lending, Dann’s office challenged the standing of mortgage servicers to foreclose in cases where the State of Ohio was a party. Dann also worked with former Ohio Supreme Court Chief Justice Thomas Moyer to organize over 1,200 volunteer lawyers to represent homeowners in foreclosure. Since DannLaw was founded, it has grown to represent clients facing a range of consumers’ rights issues including in class action. He is a recognized national leader in the use of federal mortgage servicing regulations to hold servicers accountable for their actions. 

    Brian Flick

    Managing Partner

    The Dann Law Firm

    Attorney Brian Flick is a managing partner of the Dann Law firm's Cincinnati office. He is a tireless advocate for consumers in Ohio, Kentucky, and across the United States. His practice is focused on bankruptcy, foreclosure defense, appellate litigation, and other areas of consumer law. Brian earned a Bachelor of Arts Degree in Political Science at Adrian College and received his Juris Doctorate from Ohio Northern University's Pettit College of Law. He serves as the 6th Circuit Community Moderator for the National Association of Consumer Bankruptcy Attorneys and is the Ohio Chair of the National Association of Consumer Advocates.

    Phillip Robinson

    Phillip Robinson is a solo litigator from Silver Spring, Maryland.  He is a recognized consumer litigator in the areas of mortgage servicing, foreclosure defense, and debt collection practices. Currently in private practice at the Consumer Law Center LLC, Phillip's state and nationwide practice concentrates in the areas of aiding homeowners with sustainable solutions who have fallen victim to unfair, deceptive or otherwise illegal consumer practices by mortgage services, lenders, and debt buyers. Phillip served as co-trial counsel in a multi-million-dollar jury verdict against LVNV on behalf of a class of 1,589 Maryland consumers; this case was affirmed as to liability on appeal and a new trial will consider damages.  Previously, Phillip served as Executive Director for the award-winning Civil Justice Inc. Also, while at Civil Justice Phillip served as a lead training for Maryland's Foreclosure Prevention Pro Bono Project where he trained over 2,000 Maryland attorneys volunteering to aid homeowners. Phillip has been appointed to numerous boards and advisory committees and in 2008 was recognized as the Maryland Consumer Advocate of the Year by the Maryland Consumer Rights CoalitionIn 2016 he was also recognized as NACA’s Consumer Advocate of the Year.    

  • Product not yet rated Contains 3 Component(s), Includes Credits

    Join our webinar to learn how to identify common FCRA claims related to student loan debt and effectively address the distinctive issues that arise in these cases.

    Student loans frequently appear on credit reports, often with significant errors. The Fair Credit Reporting Act (FCRA) offers essential protections for borrowers with student loan debt, but navigating these protections involves unique challenges. Join our webinar to learn how to identify common FCRA claims related to student loan debt and effectively address the distinctive issues that arise in these cases. This webinar is designed for beginners, but a basic understanding of FCRA claims is recommended.


    What You Will Learn
    •    What are common credit reporting errors for student loans
    •    What are different challenges for federal and private loans
    •    What sovereign immunity issues arise in these cases

    Courtney Weiner

    Law Office of Courtney Weiner PLLC

    Courtney Weiner is a solo practitioner representing consumers primarily in Washington, DC, Maryland, and Virginia in consumer finance matters, including FCRA, FDCPA, RESPA, TILA, and student loans. Prior to opening her firm, Courtney honed her litigation skills in a variety of settings, ranging from the U.S. Department of Justice to some of the top litigation firms in the country. Courtney is a member of the boards of Tzedek DC, the DC Bar, and the DC Bar Pro Bono Center. Courtney graduated from Columbia Law School and Princeton University and is a native of Washington, DC.

  • Product not yet rated Contains 3 Component(s), Includes Credits

    Interested in improving your case strategies for yo-yo auto fraud cases? This webinar will highlight lessons learned from taking a yo-yo (spot delivery) car fraud case to a successful jury trial. The webinar is appropriate for all levels.

    Interested in improving your case strategies for yo-yo auto fraud cases?  This webinar will highlight lessons learned from taking a yo-yo (spot delivery) car fraud case to a successful jury trial. The webinar is appropriate for all levels.

    What You Will Learn

    •    What discovery you will need in a yo-yo case and how to get it
    •    How to work with credit industry experts
    •    How to prep for trial and presentation of the cases
    •    How to use other customers as witnesses

    Susan Warren

    Partner

    Feferman, Warren & Mattison

    Susan Warren is a partner at Feferman, Warren & Mattison, a consumer fraud law firm in Albuquerque, New Mexico, where she has worked since 1996.  Her practice includes individual and class action cases brought against pawnbrokers, predatory lenders, credit reporting agencies, and mortgage servicing companies, but her real, true love is suing car dealers. After graduating from Harvard law School in 1990, Ms. Warren did legal aid work for six years on the Navajo Nation, where she learned first-hand how car dealers can defraud unsophisticated consumers.  Ms. Warren recently got a jury verdict against Reliable Chevrolet.  Past successes include a federal court jury verdict on behalf of a Navajo couple, who had purchased a used vehicle, and verdict in New Mexico state court, for the sale of a used, damaged vehicle, as new. 

    Nicholas Mattison

    Partner

    Feferman, Warren & Mattiso

    Nicholas Mattison is a partner at Feferman, Warren & Mattison, where he has worked since 2013.  His practice includes individual cases and class actions against fraudulent car dealers, predatory lenders, abusive debt collectors, and other businesses that rip off consumers.  He litigates in state and federal court.  Mr. Mattison has won numerous judgments for his clients at trial and in arbitration, including the jury verdict against Reliable Chevrolet, a jury verdict in a Human Rights Act jury trial, and judgment against payday lenders and  abusive debt collector.  He currently serves as the NACA New Mexico State Chair and is the recipient of the NCLC’s prestigious 2020 Rising Star Award.  Mr. Mattison is a 2008 graduate of Harvard Law School.  Prior to joining the firm, Mr. Mattison worked for four years in the DNA-People’s Legal Services.  Before working for DNA, Mr. Mattison served as a law clerk for the Honorable Edward L. Chavez on the New Mexico Supreme Court.

  • Product not yet rated Contains 4 Component(s), Includes Credits

    Step into the forefront of auto fraud litigation with NACA’s exclusive online discussion!

    Step into the forefront of auto fraud litigation with NACA’s exclusive online discussion! Across the nation, legal aid firms are making waves in auto fraud cases. If you're ready to elevate your practice or delve into this field, don't miss out on this opportunity to connect with practitioners from across the country and enhance your approach to bringing justice to those affected by auto fraud. Join the conversation now and empower your legal aid firm's impact! 

    Please note that this conversation is free to all legal aid attorneys. Legal aid attorneys who are not NACA members will need to get their account verified before they will be able to register.

    What You Will Learn

    •    What are different ways to bring auto fraud cases within a legal aid firm
    •    What are best practices for addressing auto fraud cases within a legal aid firm
    •    What are ethical considerations for working with vulnerable populations and the private bar to resolve these cases

    Angel Rose Kwaterski

    Angel Rose Kwaterski is the Consumer Law Priority Coordinator at Legal Action of Wisconsin and is currently based in their Oshkosh, Wisconsin office. Angel provides oversight, mentorship and training related to all consumer matters that the firm assists with. In addition to her role as Priority Coordinator, she is a staff attorney within the Elder Rights Project where she provides legal representation to Wisconsin residents aged 60 or older who are victims of crimes as it relates to housing, family, and consumer law issues. Angel specializes in consumer related issues such as auto fraud, financial exploitation, debt collection matters and bankruptcy. Angel received her Bachelor of Arts from Marquette University in 2013 and her Juris Doctor from The John Marshall Law School, now known as UIC John Marshall Law School in 2016.

    Hilary Nat

    Hilary Nat is the Assistant Managing Attorney of the Consumer Unit at Northeast NJ Legal Services.   She helps oversee the attorneys and paralegals in the unit.  Ms. Nat regularly practices in the area of Automobile Fraud.  She has created lectures on this topic for the public and for her organization to help everyone understand the issues involved in this area.   Ms. Nat also assists clients with debt collection, credit reporting, breach of contract, consumer fraud, and bankruptcy issues. Ms. Nat obtained her law degree at Thomas Cooley Law School and her undergraduate degree at State University of New York at Stony Brook.  

    James Kowalski (Moderator)

    James A. Kowalski, Jr. has served as the President and CEO of Jacksonville Area Legal Aid since December 2012. A graduate of UC Berkeley and the University of San Francisco School of Law, Jim served as an Assistant State Attorney in the Fourth Judicial Circuit from 1989-1996 before moving into a civil trial practice; he has tried more than 60 civil and criminal jury trials to verdict. Jim was one of the first consumer lawyers in the nation to uncover the mortgage banking practice of “robo-signing” (the Wall Street Journal blamed him for causing the housing crisis) and in December 2010, he testified before the United States House of Representatives Committee on the Judiciary on the topic of “Foreclosed Justice: Causes and Effects of the Foreclosure Crisis.” Jim was named “Consumer Protection Lawyer of the Year” in 2011 by the Consumer Protection Law Committee of the Florida Bar. He is the recipient of the 2014 Haas Public Service Award from UC Berkeley and in June 2016, Jim received the Florida Bar Foundation President’s Award for Excellence. In October 2018, Jim was named the “Consumer Advocate of the Year” by the National Association of Consumer Advocates. 

  • Product not yet rated Contains 4 Product(s)

    Do you want to hear about best practices for running a consumer unit in a legal services firm?

    Webinars

    •    Consumer Defense Clinics: Building a Courthouse Clinic from the Ground Up
    •    How to Start/Maintain a Consumer Practice within a Legal Services Agency
    •    Starting a Student Loan Practice for the Legal Services Practitioner

    Why These Videos Are Helpful
    Do you want to hear about best practices for running a consumer unit in a legal services firm? Do you want a blueprint for creating a courthouse consumer defense clinic, where you can show private consumer attorneys how volunteering at these clinics can help build their practices and keep them up to date on new trends and abuses in debt collection lawsuits? Want to add a student loan unit to your legal service office? Want to learn how to work with the private bar?

    What You Will Learn
    •    How to get buy-in from the judiciary, bar associations, and the private bar for a consumer debt defense clinic
    •    How to use clinics, hotlines, and other tools to streamline intake and increase capacity
    •    How to balance a large caseload while successfully integrating student loans work into your practice.

  • Product not yet rated Contains 2 Component(s)

    This webinar is for anyone who is interested in learning more about, or getting involved in, the judicial nominations process.

    This webinar is for anyone who is interested in learning more about, or getting involved in, the judicial nominations process. If you've been frustrated with judges you're appearing for, this is your chance to build a better bench! As a note, this will be a repeat of content presented at Spring Training 2024. This webinar is free to the members and non-members. Non-members will need to be verified to attend the webinar.

    What You Will Learn

    •    How the federal judicial nominations process work
    •    What tools and tactics you can use for judicial advocacy
    •    How you can start to build your path to the bench.

    Ryanne Olsen

    Ryanne Olsen is the Judicial Campaign Director at the National Association of Consumer Advocates. In that role, she works to fill judicial vacancies with lawyers with a background in economic justice and experience representing individuals against powerful corporate interests.

    Prior to NACA, she served as the Training and Curriculum Director at Emerge. In that role, she spearheaded the creation and implementation of "Gavel In," a Judicial Candidate Training Program designed to address the unique needs and challenges faced by judicial candidates, particularly from underrepresented groups. She has personally trained nearly 5,000 people to win electoral campaigns, on topics including campaign strategy, field, messaging, fundraising, and preparing oneself to run. She also served as the Executive Director of Emerge Massachusetts, where she trained more leaders in three years than had been trained in the previous eight. She left the organization with a record-high financial surplus.

    Prior to her time at Emerge Massachusetts, Ryanne worked the Public Policy Field Organizer for Massachusetts Coalition for Adult Education. Ryanne also has a deep history in political campaigns, serving on races from City Alderman to U.S. Senate. Ryanne graduated from Northeastern University, summa cum laude with a dual degree in Political Science and Communications.

  • Product not yet rated Contains 3 Component(s), Includes Credits

    This webinar is for consumer attorneys of all experience levels who want an overview of the Supreme Court’s decision in Kirtz, and of the significance of that decision for bringing FCRA actions against government agencies.

    Like private companies, federal agencies furnish information about consumers to credit reporting agencies and use consumer reports prepared by credit bureaus. But although consumers can sue private companies for violating the Fair Credit Reporting Act (FCRA), courts have been divided for years on whether sovereign immunity precluded FCRA actions against federal agencies. Earlier this year, in Department of Agriculture Rural Development Rural Housing Service v. Kirtz, the Supreme Court resolved that split by holding that the FCRA waived federal immunity by authorizing consumer actions against federal agencies. This webinar is for consumer attorneys of all experience levels who want an overview of the Supreme Court’s decision in Kirtz, and of the significance of that decision for bringing FCRA actions against government agencies.


    What You Will Learn
    •    What the Supreme Court decided about suing federal agencies under FCRA.
    •    What types of FCRA claims can be brought against federal agencies.
    •    What the decision means for suing states and other non-federal agencies.

    Nandan Joshi

    Public Citizen

    Nandan Joshi is an appellate attorney in the Litigation Group at Public Citizen, a non-profit consumer advocacy organization located in Washington, D.C. Before joining Public Citizen, he spent seven years at the Consumer Financial Protection Bureau, where he defended the agency in various judicial proceedings and served as the director of its amicus program. He previously worked as an appellate attorney at the Federal Communications Commission and at a D.C.-based law firm. He was lead counsel for the consumer in Kirtz in the court of appeals and at the Supreme Court.

  • Contains 3 Component(s), Includes Credits Recorded On: 04/18/2024

    In this webinar, the presenters will discuss the practicalities of choosing specific practice areas in which to grow or expand, or, in some cases, which to leave.

    Are you considering or have you just started your own firm? Are you new to consumer protection law? Are you thinking about transitioning to a new sub-specialty within consumer protection law? In this webinar, the presenters will discuss the practicalities of choosing specific practice areas in which to grow or expand, or, in some cases, which to leave. 

    What You Will Learn:

    •    Techniques to assist you in choosing specific areas of consumer protection law for growing or expanding your practice. 

    •    Moral, personal, financial, and other practical information on the many different areas of consumer law, with advice and guidance so you can find the best fit for yourself, your budget, and your lifestyle. 

    •    How to market yourself, your skills, and your practice areas to clients and lawyers in your area.

    Kristin Kemnitzer

    Kemnitzer, Barron & Krieg, LLP

    Kristin Kemnitzer is a managing partner at Kemnitzer Barron & Krieg, LLP. The firm’s practice focuses on protecting consumers from economic injustice through both individual cases and class actions. Kristin brings cases involving solar panel fraud, lemon law, auto fraud, unfair debt collection, illegal repossessions, motorcycle finance, elder abuse, door-to-door sales scams, and California’s mortgage anti-deficiency statutes. KBK has represented thousands of consumers in individual cases, and hundreds of thousands of consumers in class actions. KBK attorneys have been appointed lead counsel over 250 class actions. They have represented over half a million class members, have obtained recovery of over $500 million for California consumers, and have extinguished over $3 billion in alleged deficiency balances following the sale of repossessed vehicles. Kristin graduated with honors from Stanford University in 2006 and obtained her law degree from the University of California, Berkeley, School of Law in 2011.

    Andrew Milz

    Flitter Milz, P.C

    Andy Milz is a trial lawyer at Flitter Milz, PC with offices in Pennsylvania, New Jersey, and New York (www.consumerslaw.com).  Andy represents victims of consumer finance fraud, inaccurate credit reporting, wrongful repossessions, and civil rights abuses in individual and class action matters.  Andy is a contributing author to Carter, et al., Pennsylvania Consumer Law (Bisel Pub. Co., Supp. 2023) and treatises published by National Consumer Law Center (“NCLC”) including Repossessions (NCLC 2021), the foremost treatise on the subject.  He has lectured nationally on consumer law, and is an active member of the National Association of Consumer Advocates (“NACA”).  In 2022, Community Legal Services of Philadelphia awarded Andy and his firm an Equal Justice Award recognizing their excellence in consumer protection law and history of assistance given to low-income consumers.  Andy is a graduate of King’s College (BA), the University of Scranton (MA), Temple University School of Law (JD), and the Gerry Spence Trial Lawyers College in Wyoming.  He teaches Consumer Law and Litigation at Temple Law School.