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  • How to Use the CFPB Database
    Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/18/2023 at 2:00 PM (EDT)

    Are you looking for trends to support your consumer complaints and pleadings? The Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database is a resource to search, filter and view complaint data.

    Are you looking for trends to support your consumer complaints and pleadings? The Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database is a resource to search, filter and view complaint data.   The database also contains a consumer’s description of what happened in their own words if the consumer agrees to share it. The database is updated daily and is downloadable. This incredible resource is available to the public and can be used to improve your consumer claims.


    What You Will Learn
    •    How to submit a complaint and see how the complaint process works
    •    How to view, filter, search, map, and read complaint data in the Consumer Complaint Database

    Kristen Messina Evans

    CFPB

    Kristen Messina Evans is the Senior Program Manager for Complaint Policy at the Consumer Financial Protection Bureau. In this role, Kristen leads the Office of Consumer Response’s strategy with complaint process stakeholders and ensures user research is incorporated into the Bureau’s work. Kristen joined the Bureau in 2012 as a subject-matter expert in higher education policy and student loan servicing. Since then, she has led a broad range of work, including developing public tools and educational resources, advising on Bureau policy initiatives, liaising with Congress, responding to audit inquiries, and publishing research reports. Most recently, Kristen served as the Section Chief for Students and Young Consumers where she led work on emerging policy issues and the delivery of financial education for students, young adults, and their families. In this role, she received the Director’s Mission Achievement Award for leadership. Prior to joining the Bureau, Kristen worked for a law firm specializing in postsecondary education.  Kristen is a graduate of American University Washington College of Law and is admitted to practice law in Maryland. Kristen holds a Bachelor of Science in Economics from the University of Pittsburgh. Kristen lives in Arlington, VA with her husband, Greg, and spoiled dog, Snoopy.

    Jason Musone

    CFPB

    Jason Musone currently serves as Stakeholder Engagement Manager in the Office of Consumer Response. Jason joined the Consumer Financial Protection Bureau (CFPB) in October 2012 and has served in several capacities, including leading large organizational change management efforts, supporting the migration of the CFPB’s consumer complaint system, and transitioning staff of more than 1,500 employees to a future state work posture. Prior to joining the CFPB, Jason worked at Citigroup for more than 10 years in its compliance and audit functions.

  • Make an Impact as a Conference Speaker
    Contains 3 Component(s), Includes Credits Recorded On: 09/26/2023

    Are you interested in becoming a better presenter for NACA and NCLC conferences? NACA and NCLC want to help. This webinar is geared to attorneys of all levels who want to improve their conference presentations.

    Are you interested in becoming a better presenter for NACA and NCLC conferences?  Do you want people to remember both what you had to say and who you are? Conferences offer a unique moment in time where attendees focus on their career and gain knowledge, skills and connections that help them succeed as a consumer attorney. Done right, a conference presentation can be transformative.

    NACA and NCLC want to help.  This webinar is geared to attorneys of all levels who want to improve their conference presentations.

    What You Will Learn

    • How to increase audience engagement
    • How to create a useful PowerPoint presentation
    • How to translate best practices for adult learning into your presentation

    Rebecca Smolar

    Associate Director of Education

    NACA

    Rebecca Smolar is the Associate Director of Education at NACA. She is responsible for partnering with NACA members to develop and strengthen NACA’s education and training offerings and to ensure that members are kept abreast of trends in the field. Before joining NACA, she created continuing education programs for high school teachers and college professors through the State University of New York and Washington-DC area think tanks. She started her career as an Officer of Public Affairs at the Embassy of Israel where she gave hundreds of speeches about Israel and U.S.-Israel relations. Ms. Smolar received a M.A. in International Communications from American University and her B.S. in Psychobiology from SUNY Binghamton.

  • Win Your Auto Case Through Written Discovery and Advanced Discovery Topics
    Contains 4 Component(s), Includes Credits

    Interested in improving your discovery skills in your auto cases? This seminar will address pre- and post-filing discovery techniques and provide tools to maximize the chance of success.

    Interested in improving your discovery skills in your auto cases? This seminar will address pre- and post-filing discovery techniques and provide tools to maximize the chance of success. This webinar is geared to attorneys with at least an intermediate level of experience in auto cases.


    What You Will Learn
    •    How to use pre suit discovery and investigation
    •    When to send third party subpoenas
    •    What questions to ask car dealer reps in depositions
    •    How to amass pattern and practice evidence and net worth discovery
    •    When to use motions to compel •    How to time discovery requests
    •    How to handle discovery abuse
    •    How to seek sanctions

    Elliot Conn

    Founder

    Conn Law, PC

    Elliot Conn is the founder of Conn Law, PC, a California consumer protection law practice headquartered in San Francisco. Elliot has successfully litigated hundreds of consumer cases, both individual cases and class actions. Through his class actions and other complex cases, Elliot has been successful in eliminating over $1 billion in consumer debt on behalf of hundreds of thousands of Californians. Elliot's cases have also put millions of dollars back in consumers' pockets, nationwide. Elliot is AV Martindale-Hubbell rated. Elliot is a graduate of the University of California, Berkeley, School of Law and received his Bachelors of Arts from Colgate University.

    John Cole Gayle, Jr.

    Founder

    The Consumer Law Group, P.C.

    John Cole Gayle, Jr. founded his law firm, The Consumer Law Group, P.C., of Richmond, VA, in 2001. He has concentrated his practice in consumer law for over twenty-five years. His practice primarily involves lemon law, fraudulent contracts, and consumer credit problems. He is the chair of the Virginia Trial Lawyers Association legislative subcommittee on consumer law and is the past NACA state chair of Virginia.

  • Life Coaching, Business Coaching & Self-Help Scams: Consumer Rights & Remedies
    Product not yet rated Contains 3 Component(s), Includes Credits

    Life coaching is a $2 billion dollar industry that has grown by over a third since 2015. The global wellness industry is estimated to be worth $1.5 trillion.Consumers are getting ripped off in the tens and hundreds of thousands of dollars and have been groomed to blame themselves when they don't get their money's worth. NACA lawyers are in the best position to help them, and today you'll find out how.

    Life coaching is a $2 billion dollar industry that has grown by over a third since 2015. The global wellness industry is estimated to be worth $1.5 trillion. Online marketing is expected to continue to grow at an estimated nine percent per year. The self-help industry is not going away anytime soon.

    While these statistics reflect innovative and legitimate solutions to meet consumers' needs for more optimal lives, it's still a wild west where wellness and coaching businesses are not specifically regulated.

    This makes it very difficult for even educated consumers to discern legitimate personal development programs from quacks, grifters, and price gougers. Consumers are getting ripped off in the tens and hundreds of thousands of dollars and have been groomed to blame themselves when they don't get their money's worth.
    NACA lawyers are in the best position to help them, and today you'll find out how.

    What You Will Learn
    •    What is wrong with the self-help industry and how we got here
    •    How to spot common coaching & wellness rip-offs
    •    Which claims to plead to best solve your clients' problems

    SaraEllen Hutchison

    Law Office of SaraEllen Hutchison, PLLC

    SaraEllen Hutchison is a consumer rights trial lawyer and a NACA member since 2011. She stands up for the rights of individuals who are victims of false credit reporting or otherwise have significant emotional and economic injuries, resulting in significant relief to her clients and the clients of her colleagues and collaborators. Her most notable trial cases include Sedric Ward v. Shelby County, Western District of Tennessee Case No. 2:20-cv-2407-JPM-cgc; jury finding that Shelby County’s USERRA violations were willfully affirmed by Court. See, 2:20-cv-2407-JPM-cgc Dkt. 191, and Brandt v. Columbia Credit Servs.,Western District of Washington Case No. 2:17-cv-703-RSM (judgment against debt collector Woehler under the Fair Debt Collection Practices Act; see also 2018 U.S. Dist. LEXIS 164445). SaraEllen is also a lifelong personal development geek with two life coaching certifications, and knows the good, the bad, and the ugly in the wellness world. SaraEllen is licensed in Washington State and Alaska. She is a December 2004 graduate of Georgia State University College of Law. Law Office of SaraEllen Hutchison, PLLC is her solo firm based in Tacoma, Washington. You can find her at lifecoachlawsuit.com and saraellenhutchison.com.

    Rachel Bentley

    Rachel Bentley has dedicated her practice to advocating on behalf of consumers who have been victims of corporate wrongdoing and scams. Ms. Bentley is an attorney with Gordon and Partners class action team and litigates consumer protection cases, mass torts, and complex consumer fraud class action cases. Prior to joining the firm, Ms. Bentley prosecuted violations of the Florida Deceptive and Unfair Trade Practices Act as an Assistant Attorney General in the Consumer Protection Division of the Florida Attorney General’s Office. Before serving as an Assistant Attorney General, Ms. Bentley was the Senior Staff Attorney of the Legal Aid Society of Palm Beach County, Inc.’s Consumer Advocacy Unit, where she protected the rights of disadvantaged members of the community and represented indigent consumers who were wronged by businesses and fraudsters. Ms. Bentley is a Vice-Chair of the Florida Bar’s Consumer Protection Law Committee and serves as Chair of the Palm Beach County Justice Association Young Lawyers Board of Directors.

  • RESPA 101: Drafting Effective Requests for Information and Notices of Error - 2023
    Contains 3 Component(s), Includes Credits

    As the Real Estate Settlement Procedures Act (RESPA) nears its tenth birthday in January 2024, it is clear that it has established itself as the most effective tool that any consumer practitioner can use when dealing with mortgage servicers.

    As the Real Estate Settlement Procedures Act (RESPA) nears its tenth birthday in January 2024, it is clear that it has established itself as the most effective tool that any consumer practitioner can use when dealing with mortgage servicers.  Requests for Information (RFIs) and Notices of Error (NOEs) are a necessary information tool, a vital discovery tool, and a sword to attack a mortgage servicer when errors are made.  Most importantly for your clients, RFIs and NOEs serve as a shield that protects their interests.  Now more than ever, consumer attorneys need to know how to prepare proper RFIs and NOEs and how to use the information gathered.  This webinar is geared to beginner attorneys who want to improve their RFIs and NOEs.

    What You Will Learn

    *   How to draft Requests for Information and Notices of Error
    *   How use Notices of Error as a litigation tool
    *   How to use Requests for Information as a discovery tool

    Brian Flick

    Managing Partner

    The Dann Law Firm

    Attorney Brian Flick is a managing partner of the Dann Law firm's Cincinnati office. He is a tireless advocate for consumers in Ohio, Kentucky, and across the United States. His practice is focused on bankruptcy, foreclosure defense, appellate litigation, and other areas of consumer law. Brian earned a Bachelor of Arts Degree in Political Science at Adrian College and received his Juris Doctorate from Ohio Northern University's Pettit College of Law. He serves as the 6th Circuit Community Moderator for the National Association of Consumer Bankruptcy Attorneys and is the Ohio Chair of the National Association of Consumer Advocates.

  • RESPA 101 Package
    Product not yet rated Contains 4 Product(s)

    Are you interested in litigating Real Estate Settlement Procedures Act (RESPA) cases, as implemented through Regulation X?

    Webinars

    •    RESPA 101: Drafting Effective Requests for Information and Notices of Error
    •    The Da Vinci Code—How to Read and Understand Mortgage Life of Loan Histories using Black Knight’s LoanSphere Magnified MSP
    •    Reg X Claims: The Unqualified Written Request
    •    The Tactical Deployment of Regulation X: Loss Mitigation in Judicial, Quasi-Judicial, and Non judicial States

    Why These Videos Are Helpful
    Are you interested in litigating Real Estate Settlement Procedures Act (RESPA) cases, as implemented through Regulation X? Want to effectively use Reg X in dealing with all issues related to the “servicing” of such loans, including what you must know BEFORE you file any mortgage servicing case or consumer bankruptcy case? This webinar series is geared to beginner and intermediate attorneys interested in litigating Reg X cases.

    What You Will Learn
    •    How to draft Requests for Information and Notices of Error and use them as litigation and discovery tools
    •    How to litigate RESPA claims for mortgage servicing violations
    •    How to identify Reg Z and Z claims, breach of contract claims, and misapplication of payment claims.

  • Building a Federal Student Loan Practice - TL
    Product not yet rated Contains 3 Component(s), Includes Credits Recorded On: 08/09/2023

    This webinar will provide a detailed overview of the complex student loan system and programs that may be available to borrowers to better manage their student debt.

    Attorney Adam S. Minsky is a national authority on student loan law who has built a successful legal practice focused entirely on helping student loan borrowers and their families. He will provide a detailed overview of the complex student loan system and programs that may be available to borrowers to better manage their student debt, so that practitioners will be better prepared to help clients who are struggling with student debt. Topics will include:

    •    Student loan types, players, and statuses;
    •    Repayment plans, including income-driven plans;
    •    Loan forgiveness programs;
    •    The pros and cons of consolidation and refinancing;
    •    Recent legislative and policy changes; and
    •    Practice tips and resources.

    What You Will Learn

    •    What the different student loan types, players, and statutes are.    
    •    How to advise clients, taking into account the complex student loan landscape and the multiple repayment plans available to federal student loan borrowers.
    •    How to navigate the complex requirements of the most popular federal loan forgiveness options that are available to student loan borrowers.
    •    How to respond to recent legislative and policy changes that impact student loan programs, as well as potential changes in the future.

  • Student Loans Package
    Product not yet rated Contains 5 Product(s)

    Want to get up to speed on where things stand with some of the most popular and critical federal student loan programs?

    Webinars:

    •    Introduction to Student Loan Cases
    •   Building a Federal Student Loan Practice
    •    How and When to Discharge Private Student Loans in Bankruptcy
    •    How to become a successful Student Loan Lawyer
    •    Presenting Winning Defenses in Private Student Loan Collections Actions

    Why These Videos are Helpful
    There are 1.6 trillion dollars in outstanding student loans in the U.S. that affect forty-four million Americans. Want to get up to speed on where things stand with some of the most popular and critical federal student loan programs? Interested in spotting private student loans that can be discharged in bankruptcy? Want to set up a student loan practice from your existing caseload?

    What You Will Learn
    •    How to navigate the federal student loan system
    •    How to find and recognize good potential dischargeability cases
    •    How to monetize a student loan cases
    •    How to prepare winning defenses on the statute of limitations and improper notice/venue

  • Defending the Defenders: Representing and Protecting Servicemembers - TL
    Product not yet rated Contains 3 Component(s), Includes Credits

    How to identify methods of protecting service members who are more likely to be targeted by or subject to losses due to auto fraudsters

    Nothing is more rewarding than helping servicemembers cheated by auto fraudsters. Because of their age and position in the in the military, they are frequent targets by auto fraudsters. You don’t need any prior experience, particularly if you are already an experienced auto fraud attorney.


    What You Will Learn
    •    How to identify methods of protecting service members who are more likely to be targeted by or subject to losses due to auto fraudsters

    Drew Sarrett

    Drew Sarrett has practiced consumer law since 2011, focusing heavily on individual and class federal litigation under a range of statutes. He also represents individuals in civil rights, employment, and discrimination matters. He has tried cases in multiple courts and argued four successful appeals before the Supreme Court of Virginia. He serves as the Treasurer/President-Elect of the Board of Directors for Virginia Judges and Lawyers Assistance Program and on the Board of Directors for the Virginia Poverty Law Center. He graduated with honors from the George Mason University School of Law in Arlington, Virginia and with high honors from the Honors College at the College of Charleston in Charleston, South Carolina.

    Gregory T. Babbitt

    Partner

    Rosner, Barry & Babbitt, LLP

    Gregory T. Babbitt is a partner at Rosner, Barry & Babbitt, LLP, in San Diego, where he handles California car lemon and auto fraud cases (individual and class actions). Prior to joining Rosner, Barry & Babbitt, LLP, Mr. Babbitt was a Deputy Attorney General for the Pennsylvania Office of Attorney General, Bureau of Consumer Protection (1998–2001).

  • Fair Credit Reporting Act (FCRA) 101
    Product not yet rated Contains 7 Product(s)

    This beginner series will introduce you to the nuts and bolts of litigating FCRA claims.

    Webinars

    •    Discovering Evidence in Credit Reporting Cases
    •    How Much FCRA Cases Are Worth
    •    Find FCRA Cases within Your Current Client Pool and Spot FCRA Violations
    •    Identifying 1681e(b) Claims and Knowing when/if to Dispute with the CRAs
    •    Identifying Claims against Furnishers
    •    Setting up your FCRA Case for Success
    •    Settlement: When to Hold Em and When to Fold Em
    •    Spotting Viable Impermissible Pull Claims under the FCRA

    Why These Videos Are Helpful
    Interested in adding FCRA to your firm? This beginner series will introduce you to the nuts and bolts of litigating FCRA claims. You will learn how to spot and investigate claims, conduct effect discovery, value your cases appropriately, settle your cases for what they are worth, and figure out the types of claims you should be bringing as a beginner practitioner.

    What You Will Learn
    •    How to identify the evidence you need to win your case
    •    How to value your FCRA claims
    •    How to value cases and negotiate effectively
    •    How to recognize furnisher claims
    •    How to recognize violations of the FCRA for unpermitted access to a consumer report