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  • Wire Transfers: Can't Live with Them, Can't Live without Them
    Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/19/2025 at 1:00 PM (EST)

    This webinar will explore strategies and remedies for handling wire fraud cases.

    If your SEO marketing has anything to do with bank hacking, stolen money or identity theft, chances are that you are receiving intake calls by consumers stating that their money has been stolen via wire transfer. It is the wild, wild west of banking litigation. Does EFTA apply? Can I get attorney's fees? Is the consumer out of luck? Trust me, I have been there too.

    This webinar will explore strategies and remedies for handling wire fraud cases.

    What You Will Learn

    • What are the laws around wire transfers
    • How (if at all) it is possible to make a profitable case. 
    • How to sneak in attorneys' fees (if you can).

    Nicholas Barthel

    Nick Barthel is a devout consumer protection lawyer that has years of experience litigating identity theft/financial scam cases. In 2024, Nick obtained a $1.9 million verdict in a fraudulent wire transfer case. He lives in San Diego, California and is an amazing guy. If you have not talked to him yet, you totally should. Great to co-counsel with as well, so shoot him an email nick@barthelbarthel.com.

     

  • Consumer Law Trends in Bankruptcy Cases
    Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/11/2025 at 2:00 PM (EST)

    What are common consumer claims found in bankruptcy cases

    Bankruptcy practices are loaded with potential consumer claims-you just have to know where to look. Litigation attorneys can partner with bankruptcy practitioners to handle consumer claims. Bankruptcy attorneys can partner with litigation attorneys so that they have an experienced litigator to whom they can refer to potential consumer claims. In short, this situation is a win/win/win for the client, the bankruptcy attorney and the litigation attorney.

    What You Will Learn

    • What are common consumer claims found in bankruptcy cases
    • Where to find consumer claims in bankruptcy cases
    • How to set up a referral or co-counseling relationship

    Cliff Carlson

    Attorney

    Cliff Carlson Law, P.C.

    Cliff Carlson is a sole practitioner representing consumers in Texas, Georgia, and Alabama. His practice focuses primarily on consumer debt. He received his Juris Doctorate from the Mercer University Walter F. George School of Law in 2012. Cliff also received a Bachelor of Science in Electrical Engineering from Mercer University in 2005. He generally limits his practice to consumer rights issues, such as Fair Debt Collection Practices Act and Fair Credit Reporting Act Violations.

    John Steinkamp

    John Steinkamp has been a practicing lawyer in Indianapolis, IN for eighteen years. His practice, John Steinkamp & Associates, does consumer bankruptcy work and consumer litigation. His office has filed more than 650 FDCPA lawsuits since 2009. A former family law attorney, he has participated in over 300 trials and over 100 mediations. Overall, John has been an attorney in more than 4,000 cases.

  • Public Private Partnership: Private Firm Listening Session
    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 12/08/2025 at 2:00 PM (EST)

    Many attendees of CRLC asked for more support creating partnerships between legal aid organizations and private attorneys. NACA and NCLC are excited to build a new program to support your collaboration and we need input from you to set up an effective program.

    Many attendees of CRLC asked for more support creating partnerships between legal aid organizations and private attorneys. NACA and NCLC are excited to build a new program to support your collaboration and we need input from you to set up an effective program.

    Please join this listening session to provide your insight on what has and hasn’t worked, and how you would want to be involved in a program that connects more members and helps establish new partnerships? We need the input of potential participants to ensure we create a productive program that will serve your needs.

    If you’re unable to attend, but interested or have helpful insight, please send it to us via email: training@consumeradvocates.org

    Please note that this event is open to the whole community. If you are not a member, you will need to create an account on NACA’s website and email training@consumeradvocates.org to get the account verified to be able to attend the listening session.


  • Public Private Partnership: Legal Aid Listening Session
    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 12/04/2025 at 3:00 PM (EST)

    Many attendees of CRLC asked for more support creating partnerships between legal aid organizations and private attorneys. NACA and NCLC are excited to build a new program to support your collaboration and we need input from you to set up an effective program.

    Many attendees of CRLC asked for more support creating partnerships between legal aid organizations and private attorneys. NACA and NCLC are excited to build a new program to support your collaboration and we need input from you to set up an effective program.

    Please join this listening session to provide your insight on what has and hasn’t worked, and how you would want to be involved in a program that connects more members and helps establish new partnerships? We need the input of potential participants to ensure we create a productive program that will serve your needs.

    If you’re unable to attend, but interested or have helpful insight, please send it to us via email: training@consumeradvocates.org

    Please note that this event is open to the whole community. If you are a private attorney, who is not a member, you will need to create an account on NACA’s website and email training@consumeradvocates.org to get the account verified to be able to attend the listening session.

  • Consumer Law Virtual Roundtable
    Contains 7 Component(s) Includes Multiple Live Events. The next is on 12/04/2025 at 1:00 PM (EST)

    Join us for an online discussion with NACA attorneys on the latest trends in consumer law.

    Join us for an online discussion with NACA attorneys on the latest trends in consumer law.

  • Energy Suppliers: How to Protect Consumers
    Product not yet rated Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/03/2025 at 2:00 PM (EST)

    Participants will be provided information and tools to better understand the competitive energy market, the consequences of shopping with an energy supplier, and how to protect against the negative impacts of shopping.

    Many competitive energy suppliers advertise low rates and special deals to attract customers. You may have received advertisements in your mailbox or seen a table set up at your local grocery store exclaiming, “Switch today and we’ll give you a $25 gift card!” Unfortunately, these offers often come with hidden costs, and consumers may end up paying more for their utility bills each month.

    Participants will be provided information and tools to better understand the competitive energy market, the consequences of shopping with an energy supplier, and how to protect against the negative impacts of shopping.

    What You Will Learn
    •    How to spot potential claims against suppliers for slamming and other deceptive marketing practices
    •    What strategies to use in energy supplier cases

    Lauren Berman

    Lauren Berman is a Senior Staff Attorney with the Pennsylvania Utility Law Project who has been with the program since 2021.  Lauren splits her time between representing individual clients struggling with accessing and maintaining utility services to their homes and leading Universal Services Proceedings to ensure that all Pennsylvanians have access to safe and affordable utility service.  Prior to her time at PULP, Lauren worked at Southwest Pennsylvania Legal Aid Services (now Summit Legal Aid) within the Fair Housing Law Project.

  • When Innovation Turns into Exploitation: Emerging Landlord Practices and Tenant Protections - TL
    Product not yet rated Contains 3 Component(s), Includes Credits

    What new tools like tenant portals, fintech payment systems, and RUBS billing are affecting tenant rights.

    As new technologies and practices reshape the rental housing market, tenants are facing fresh challenges that demand informed advocacy. From online tenant housing—and how advocates must respond. This webinar will equip you with the knowledge to identify unlawful practices, support clients, and push for fairer housing outcomes.


    What You Will Learn:
    •    What new tools like tenant portals, fintech payment systems, and RUBS billing are affecting tenant rights.
    •    What are the legal implications of emerging landlord practices such as credit reporting, digital leases, rent concessions, and coded lockouts.
    •    How to use strategies to recognize and challenge improper fees, unfair insurance requirements, and other trends impacting renters’ financial stability.

    Chelsea Ortega

    Partner

    Santoni, Vocci & Ortega, LLC

    Chelsea Ortega is a partner at the law firm of Santoni, Vocci & Ortega, LLC in Baltimore, Maryland. Chelsea’s practice primarily focuses on issues involving tenants and consumers’ rights. She regularly represents tenants living in uninhabitable conditions, who have been the victim of unlawful evictions, or who have been charged illegal fees. Chelsea has brought and settled several class action cases against large property management companies, debt collectors, and auto finance companies.

  • Choosing a Venue for Consumer Claims in Bankruptcy
    Contains 3 Component(s), Includes Credits

    This session is designed to help bankruptcy practitioners and consumer law practitioners alike analyze the proper venue for their consumer law claims related to bankruptcy cases.

    Bankruptcy is hotbed for consumer claims, but where you file these claims can make all the difference in your case. Join us as we explore the pros and cons of filing consumer claims in small claims court, state court, District Court, and Bankruptcy Court. There’s no one size fits all approach, but we’ll explore how to analyze your cases and evaluate the proper venue in your cases.


    This session is designed to help bankruptcy practitioners and consumer law practitioners alike analyze the proper venue for their consumer law claims related to bankruptcy cases. We’ll walk through the pros and cons of each venue, some fact patterns, and practical tips for choosing a venue.

    This webinar is co-sponsored with NACBA. NACBA members can email training@consumeradvocates.org to attend the live webinar at no cost.

    What You Will Learn

     •    What are the pros and cons of filing in small claims court, state court, District Court, and Bankruptcy Court
    •    How to choose the best venue for your case
    •    What are common pitfalls in choosing a venue

    Patrick Best

    Patrick Best is a graduate of the University of Pittsburgh School of Law and the Rochester Institute of Technology. He previously served as Law Clerk to the Honorable Carmen D. Minora of the Lackawanna County Court of Common Pleas. His practice consists of a variety of cases including bankruptcy, student loans, FDCPA, FCRA, RESPA, TILA, and UDAP.  He is a member of both NACA and NACBA. In addition to his private practice, he serves as a Special Assistant District Attorney for the Monroe County District Attorney’s Office to prosecute civil consumer protection violations on behalf of Monroe County Pennsylvania.

    Brian Flick

    Managing Partner

    The Dann Law Firm

    Attorney Brian Flick is a managing partner of the Dann Law firm's Cincinnati office. He is a tireless advocate for consumers in Ohio, Kentucky, and across the United States. His practice is focused on bankruptcy, foreclosure defense, appellate litigation, and other areas of consumer law. Brian earned a Bachelor of Arts Degree in Political Science at Adrian College and received his Juris Doctorate from Ohio Northern University's Pettit College of Law. He serves as the 6th Circuit Community Moderator for the National Association of Consumer Bankruptcy Attorneys and is the Ohio Chair of the National Association of Consumer Advocates.

  • Building Trust: Partnering with Communities to Fight Scams
    Product not yet rated Contains 2 Component(s)

    This webinar will show how attorneys can use NACA’s scam prevention videos and resources to collaborate with community-based organizations.

    Community partnerships are one of the most effective ways to protect consumers from scams and predatory practices. This webinar will show how attorneys can use Scam Prevention videos and resources to collaborate with community-based organizations, raise public awareness of consumer rights, and empower individuals to take action when they’ve been harmed.


    What You Will Learn:
    •    How to identify potential community partners and networks that can help reach consumers at risk of scams.
    •    How to build trust and meaningful relationships with community members who may be hesitant to engage with lawyers.
    •    How to design and communicate legal services in ways that meet community needs and resonate with local organizations.

    Sylvia Bolos

    Sylvia Bolos is a partner at Consumer Justice. Sylvia Bolos is a passionate client advocate and experienced lawyer, dedicated to helping consumers protect their legal rights under the FCRA, TILA, ECOA, TCPA, EFTA and FDCPA. Prior to joining Consumer Justice Law Firm, Sylvia served as General Counsel at 123NET, Senior Counsel at Berger Montague, and Senior Associate Attorney at Lyngklip and Associates. During her time with Lyngklip & Associates, she also co-founded Insight, LLC, a consumer protection consulting firm, designed to train and coach other consumer protection attorneys from across the country.

    Angel Rose Kwaterski

    Angel Rose Kwaterski is the Consumer Law Priority Coordinator at Legal Action of Wisconsin and is currently based in their Oshkosh, Wisconsin office. Angel provides oversight, mentorship and training related to all consumer matters that the firm assists with. In addition to her role as Priority Coordinator, she is a staff attorney within the Elder Rights Project where she provides legal representation to Wisconsin residents aged 60 or older who are victims of crimes as it relates to housing, family, and consumer law issues. Angel specializes in consumer related issues such as auto fraud, financial exploitation, debt collection matters and bankruptcy. Angel received her Bachelor of Arts from Marquette University in 2013 and her Juris Doctor from The John Marshall Law School, now known as UIC John Marshall Law School in 2016.

  • FCRA 101: Issue Spotting - TL
    Product not yet rated Contains 3 Component(s), Includes Credits

    This session is designed to help consumer protection attorneys spot FCRA issues hiding in plain sight and understand when a client’s problem might be an FCRA case.

    New to the alphabet soup of federal consumer law? Or perhaps just the FCRA? Come and join this webinar to learn more about this important federal law that provides safeguards to consumers regarding information reported about them. The Fair Credit Reporting Act (FCRA) touches more parts of consumer practice than most people realize — from credit report errors to background check problems and improper use of personal data. 

    This session is designed to help consumer protection attorneys spot FCRA issues hiding in plain sight and understand when a client’s problem might be an FCRA case. We’ll walk through some fact patterns, red flags to watch for, and practical tips for getting started with these claims.

    What You Will Learn 

    •    What is the scope of the FCRA
    •    How to spot issues that implicate the FCRA
    •    When it may make sense to bring in more experienced co-counsel

    Kevin Dillon

    Kevin Dillon is founder of Voice for Justice Law, PLLC and proud member of NACA. He litigates under both state and federal consumer protection laws, including the FCRA, FDCPA, TILA, TCPA, RESPA, VCPA, and other combinations of letters. Over the course of his legal career, Kevin has litigated in Virginia state court and in federal courts throughout the country, as well as arbitrated in JAMS and AAA. He has obtained six-figure settlements for his clients as well as tried cases, including before a jury. Kevin got his start in consumer protection law first clerking with Greater Boston Legal Services and then working with the fine folks at Consumer Litigation Associates. He is proud to continue in the tradition of social justice law from Northeastern University School of Law where he received his JD. Kevin also served two years in Americorps and had a former career as a Salesforce consultant. He lives in Richmond, Virginia with his partner Lindsey, their cat Laertes, and a jungle of plants. If you're Virginia-based or nearby, let me know when you're in the area!