Medical Debt—Defending Your Clients Against Medical Bills and Aggressive Collection Actions (2026)
Includes a Live Web Event on 02/04/2026 at 2:00 PM (EST)
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Register
- Nonmember - Free!
- Legal Aid Member - Free!
- Private Attorney Member - Free!
Medical debt is the wild west of debt collection. Every debt collector wants in on it and consumer attorneys often find themselves without the tools to fight back. This seminar follows a spring 2024 webinar on medical debt defense and will give you more tools so that you can both vigorously defend against medical debt collection as well as go on the offensive.
This webinar will appeal to both private practitioners and legal service attorneys who need defenses against medical claims and want to explore counterclaims that can range from single counterclaims to possible class actions.
Please note that participants will be asked to share their stories and experiences as well during this webinar. Following the webinar will be an hour-long time for discussion and extended Q and A session.
What You Will Learn
• Which affirmative defenses will give you a fighting chance, open up discovery even where a counterclaim isn’t available, and increase your standing with regards to settlement.
• How to use FDCPA and UDAP statutes to challenge the fairness of the hospital’s billing practice and the debt collector’s actions.
• What discovery items you should request and how they will help you defend and prosecute cases.
• Examples of claims, settlement amounts, costs to litigate on all these cases.
• Tips about medical debt negotiations in a nonlegal setting, including charity care and payment plans.

Berneta Hayes
Berneta L. Haynes is a senior attorney who focuses on consumer energy policy and medical debt. At NCLC, she recently authored Protecting Older Adults from Surprise Medical Bills and The Racial Health and Wealth Gap: Impact of Medical Debt on Black Families. She is also a contributing author to the medical debt chapter of NCLC’s Collection Actions practice manual and NCLC’s Surviving Debt consumer guide.

Keith Hagan
Founder
Hagan Law Office
Keith Hagan is a Partner at Hofer Hagan LLP, a consumer rights and commercial litigation firm based out of Indianapolis. Aside from solar issues, he has litigated complex medical billing disputes for the last eight years as well as commercial lending issues (on the side of the little guy). Keith is a regular contributor, speaker, and panelist on issues regarding medical billing defense, FDCPA, UDAP, and other counterclaims. He is a graduate of the University of Cincinnati College of Law, Class of 2008, and the University of Kansas Class of 2001.