How to Use the CFPB Database
Are you looking for trends to support your consumer complaints and pleadings? The Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database is a resource to search, filter and view complaint data. The database also contains a consumer’s description of what happened in their own words if the consumer agrees to share it. The database is updated daily and is downloadable. This incredible resource is available to the public and can be used to improve your consumer claims.
What You Will Learn
• How to submit a complaint and see how the complaint process works
• How to view, filter, search, map, and read complaint data in the Consumer Complaint Database
Kristen Messina Evans
Kristen Messina Evans is the Senior Program Manager for Complaint Policy at the Consumer Financial Protection Bureau. In this role, Kristen leads the Office of Consumer Response’s strategy with complaint process stakeholders and ensures user research is incorporated into the Bureau’s work. Kristen joined the Bureau in 2012 as a subject-matter expert in higher education policy and student loan servicing. Since then, she has led a broad range of work, including developing public tools and educational resources, advising on Bureau policy initiatives, liaising with Congress, responding to audit inquiries, and publishing research reports. Most recently, Kristen served as the Section Chief for Students and Young Consumers where she led work on emerging policy issues and the delivery of financial education for students, young adults, and their families. In this role, she received the Director’s Mission Achievement Award for leadership. Prior to joining the Bureau, Kristen worked for a law firm specializing in postsecondary education. Kristen is a graduate of American University Washington College of Law and is admitted to practice law in Maryland. Kristen holds a Bachelor of Science in Economics from the University of Pittsburgh. Kristen lives in Arlington, VA with her husband, Greg, and spoiled dog, Snoopy.
Jason Musone currently serves as Stakeholder Engagement Manager in the Office of Consumer Response. Jason joined the Consumer Financial Protection Bureau (CFPB) in October 2012 and has served in several capacities, including leading large organizational change management efforts, supporting the migration of the CFPB’s consumer complaint system, and transitioning staff of more than 1,500 employees to a future state work posture. Prior to joining the CFPB, Jason worked at Citigroup for more than 10 years in its compliance and audit functions.