How to Effectively Search the CFPB’s Consumer Complaint Database

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Includes a Live Web Event on 01/16/2025 at 2:00 PM (EST)

Why you should attend: The Consumer Financial Protection Bureau (CFPB), a federal government agency, collects consumer complaints about credit cards, mortgages, bank accounts, student loans, consumer loans, credit reporting, money transfers, debt collection, and other financial problems. Each week it sends about 50,000 complaints about these financial products and services to companies for response. After companies respond, either confirming a commercial relationship with the consumer or after 15 days, complaints are published on CFPB’s Consumer Complaint Database. Join us for a discussion with CFPB about their public database which contains nearly five million consumer complaints.

What You Will Learn

•    How to search the public database to find emerging trends among populations you care about
•    How improve your search by examining sample search threads and database features so you can find information on financial products important to you
•    What are best practices for searching the public complaint database

Chris Bernstein

CFPB

Chris Bernstein is a Program Manager for Complaint Policy in the Division of Consumer Response and Education. He has worked with CFPB for four years. In various roles at the bureau he has supported engagement with statutorily assigned underserved communities, outreach on consumer savings, and supported CFPB’s consumer complaint function.

Gregory Evans

CFPB

Greg Evans is a Regulatory Compliance Program Manager in the Consumer Response Investigations section. He has been with the Bureau since early 2012, working primarily with Consumer Response. Through complaint reviews he plays a key role in sharing consumer challenges in the financial marketplace with Bureau stakeholders. Before joining the Bureau in 2012, Greg worked as an attorney focused on complex civil litigation.

Kelly Byrne

CFPB

Kelly Byrne is a Regulatory Compliance Program Manager in the Consumer Response Investigations section. She has been with the Bureau since its founding in 2011, working primarily with Consumer Response. Through complaint reviews she plays a key role in sharing consumer challenges in the financial marketplace with Bureau stakeholders. Before joining the Bureau in 2011, Kelly served as an Examiner with the Office of Thrift Supervision.