Business eCourse 102: Building and Optimizing Your Consumer Law Practice

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Includes Multiple Live Events. The next is on 01/20/2026 at 2:00 PM (EST)

Recorded On: 05/13/2020

Do you want to improve how you run your business? Do you feel sometimes that you are able to derive enough value and income from your cases? Are you starting out and want to develop systems to help you measure success? The Business 102 eCourse will provide you with the tools and community you need to manage a successful law practice.  

With an eye to improving your bottom line, this course will focus on figuring out how to make a living practicing consumer law. Explore how to increase the value of your cases, become more efficient, grow strategically and find the right balance of cases that work for you.

What You Will Learn:
•    How to analyze and select appropriate fee structures and case valuation methods to establish pricing strategies that maximize profitability for different types of cases.
•    How to implement systems to improve practice efficiency and profitability by enhancing case value, leveraging attorney time, and identifying opportunities for jurisdictional expansion and co-counsel partnerships.
•    How to design and refine a practice management plan that balances active caseloads with client development, pipeline building, and long-term business sustainability.

What the eCourse includes: 
•    Live course instruction (all sessions will be recorded for future viewing) 
•    Bi-weekly mastermind sessions (will not be recorded and will include course registrants and instructors) 
•    Instructional materials, including videos, handouts and readings 

John Gear

Heidi Miller

Heidi N. Miller is a solo practitioner in Milwaukee, Wisconsin.  She is licensed in both California and Wisconsin.  For over ten years, she has focused on consumer law, specifically representing consumers in claims involving improper debt collection actions, unlawful repossessions, credit reporting errors, and auto sales fraud. She enjoys traveling and has visited all seven continents and 125 countries.

Matthew Vocci

Partner

Santoni, Vocci & Ortega, LLC

Matt Vocci is a partner at Santoni, Vocci & Ortega, LLC. The majority of his work relates in some way to housing. He represents tenants against landlords and property managers on a variety of cases, such as consumer protection and consumer debt collection issues, habitability, Fair Housing Act violations, illegal evictions, and personal injuries. Matt has served as class counsel on several class actions, including a recent case that resolved favorably for tenants against a large, out-of-state property management company. He is a member of the MSBA’s Delivery of Legal Services Committee Council and the ACLU of Maryland Committee on Litigation and Legal Priorities. Matt deeply believes in Santoni, Vocci & Ortega’s mission to provide high-quality legal representation to low-income Marylanders. He graduated cum laude from Temple University, Beasley School of Law in 2006.

Minal Gahlot

Owner

Oklahoma Consumer Law Firm

Minal Gahlot is a private consumer protection attorney based in Oklahoma City with over a decade of experience advocating for individuals harmed by unfair and deceptive business practices. As the founder of Oklahoma Consumer Law Firm, she represents clients in a wide range of matters, including auto dealer fraud, lemon law violations, solar panel scams, wrongful repossession, credit reporting inaccuracies, abusive debt collection, and identity theft.  Minal has achieved successful outcomes for her clients through jury trials, bench verdicts, arbitration awards, and negotiated settlements. She currently serves as the Oklahoma State Chair for the National Association of Consumer Advocates and has been repeatedly recognized by 405 Magazine as a Top Attorney in Consumer Law.  A frequent speaker at both national and regional conferences, Minal is a passionate advocate for consumer rights and access to justice, dedicating time to volunteer and pro bono efforts across Oklahoma.

Duran Keller

Keller Law

Duran Keller is a trial lawyer. He is a graduate of the Gerry Spence Trial Lawyers College and is admitted to practice in Indiana, New York, New Jersey, New Hampshire, and Wisconsin. Most of Duran’s attention is devoted to consumer law, but he often takes cases to support a good cause. Duran fights against all types of injustices, ranging from unfair charges/collection attempts and credit reporting to egregious police brutality cases. He is the chair of the NACA Indiana Chapter, a Super Lawyers Rising Star with multiple consumer appellate victories and record-breaking verdicts, and he has tried multiple cases to jury verdict, including State and Federal court.

Ronald Wilcox

Attorney at Law

Wilcox Law Firm, P.C

Ron Wilcox is a former NACA Co-Chair of the Board of Directors. He is a graduate of Gerry Spence’s Trial Lawyers College and has tried more than 12 cases to a Final Arbitration Award, where in many of them the consumers were awarded punitive and/or treble damages.

Christina Gill Roseman

Attorney

Roseman Law Firm

Christina Gill Roseman, represents consumers at Roseman Law Firm, PLLC, with offices in Pittsburgh, PA and Morgantown, WV. She has successfully tried numerous cases against automobile manufacturers and dealerships. She is rated as an AV Preeminent attorney, the highest ranking, by her peers through Martindale Hubbell, has been selected as a Pennsylvania Super Lawyer for 2014, 2016, and 2017 and is NACA’s West Virginia state co-chair.

David McGlothlin

Kazerouni Law Group, APC

David J. McGlothlin is a partner at the Kazerouni Law Group, APC. He was born in Mildenhall, England, and was raised in Phoenix, Arizona. He attended Northern Arizona University where he received a Bachelor of Science in American Political Studies and graduated Summa Cum Laude. He graduated University of San Diego School of Law in May 2007.David is a licensed attorney in the State of California, the state of Oregon, and the State of Arizona. He is a member of the San Diego County Bar Association, the Maricopa County Bar Association, the Federal Bar Association and the National Association of Consumer Advocates.

Key:

Complete
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How to Make a Living as a Consumer Lawyer
Live Webinar: How to Make a Living as a Consumer Lawyer
01/20/2026 at 2:00 PM (EST)  |  60 minutes
01/20/2026 at 2:00 PM (EST)  |  60 minutes
Mastermind Discussion
01/27/2026 at 2:00 PM (EST)  |  60 minutes
01/27/2026 at 2:00 PM (EST)  |  60 minutes
How Much is This Case Worth: Case Valuation
Live Webinar: How Much is This Case Worth
02/03/2026 at 2:00 PM (EST)  |  60 minutes
02/03/2026 at 2:00 PM (EST)  |  60 minutes
Mastermind Discussion: Case Valuation
02/09/2026 at 2:00 PM (EST)  |  60 minutes
02/09/2026 at 2:00 PM (EST)  |  60 minutes
Webinar On-Demand: Case Valuation: The Good, The Bad, The Ugly
Open to view video.
Open to view video.
What Makes an A, B, or C Case MicroVideo
Open to view video.
Open to view video.
Maximizing Case Value
Live Webinar: How to Maximize the Value of Your Case
02/17/2026 at 2:00 PM (EST)  |  60 minutes
02/17/2026 at 2:00 PM (EST)  |  60 minutes
Mastermind Discussion: Maximizing Case Value
02/25/2026 at 2:00 PM (EST)  |  60 minutes
02/25/2026 at 2:00 PM (EST)  |  60 minutes
Creating an Optimized Office System
How to Grow Your Practice: Multi-Jurisdictions and Co-Counseling
Live Webinar: Multi-Jurisdictions and Co-Counseling
03/24/2026 at 2:00 PM (EDT)  |  60 minutes
03/24/2026 at 2:00 PM (EDT)  |  60 minutes
Mastermind Discussion: Multi-Jurisdictions and Co-Counseling
03/30/2026 at 2:00 PM (EDT)  |  60 minutes
03/30/2026 at 2:00 PM (EDT)  |  60 minutes
Balancing Your Caseload
Live Webinar: Balancing Your Caseload
04/09/2026 at 2:00 PM (EDT)  |  60 minutes
04/09/2026 at 2:00 PM (EDT)  |  60 minutes
Mastermind Discussion: Course Wrap-Up
04/15/2026 at 2:00 PM (EDT)  |  60 minutes
04/15/2026 at 2:00 PM (EDT)  |  60 minutes
Evaluation
Post-Course Survey
7 Questions